The customer from eight years ago
Aftercare only means anything if it survives eight, ten, fifteen years. A customer from 2018 rang recently about a monitoring app change and got a same-day answer. That's the standard, not a slogan, a habit.
Aftercare & Support · Devon & Somerset
Solar Aftercare That Doesn't Disappear.
We Stay Reachable, Indefinitely.
One Direct Number For Life.
Most solar salespeople have moved companies by the time your inverter fault light comes on. we stay reachable long after the panels are on the roof, you keep our direct number, and we step in to help resolve any aftercare issue with your installer, whenever it comes up.
Direct number for life · Independent escalation with your installer · Independently underwritten guarantees · Phone answered 24/7
Direct line to our team, indefinitelyIndependent escalation with installersIndependently underwritten guaranteesMCS-vetted installer panel£1M Public Liability · DBS Certified
The service
Support After Installation, what it is, who it is for, and why professional advice matters.
Aftercare is where most solar journeys quietly fall apart. The install is finished, the salesperson has moved on, and when the inverter throws an error or the export payments look wrong, the homeowner is left ringing a general enquiries line. Our job is to make sure that never happens to you.
What it is
Ongoing, indefinite access to our specialist personally, the same person who advised you before installation. If something goes wrong months or years later, you call us, and we step in to raise it with your installer, chase the paperwork or engage the underwriter of your guarantee. You are not left navigating a service desk on your own.
Who it is for
Every household who has used us for a solar, battery, EV charger or backup power installation. Also, where capacity allows, homeowners who used another broker or went direct to an installer and now want an independent second opinion on an aftercare issue they can't get resolved.
When it makes sense
Whenever it comes up. There is no expiry on aftercare access. A customer from eight years ago rang last month; the call was answered the same day.
Why a professional
An independent broker who stays around after installation is the exception in this industry, not the rule. It only works because the customer relationship is the business, a broker with unhappy five-year customers doesn't get referrals, and referrals are how independent brokers stay independent.
What happens if you get it wrong
The cost of aftercare that quietly evaporates.
Most solar aftercare complaints aren't about the installation, they're about what happens when nobody answers the phone afterwards.
Risks of getting it wrong
- An inverter fault that sits unresolved for months while the installer stalls.
- Export payments never arriving because nobody registered the MPAN correctly.
- A workmanship guarantee that turns out to expire the moment the installer changes name.
- A monitoring app that goes silent and no clear path back to whoever fitted it.
Common homeowner mistakes
- Assuming aftercare is built in, usually it isn't, or it's built into a warranty that only the installer can enforce.
- Losing the paperwork, and with it any leverage when something goes wrong two years later.
- Waiting until the small issue is a big one before raising it.
- Trusting a salesperson's business card that has almost certainly been superseded.
Our process
How we handle support after installation, step by step.
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Step 01
Your direct number
After your installation, you keep our direct line. Not a general enquiries line, not a ticketing portal, our line, answered personally by our team, every day of the week.
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Step 02
Something's not right
You call, text or email. We ask the right diagnostic questions and, where it's an installer issue, take the escalation off your plate immediately.
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Step 03
Escalation with the installer
We raise it formally with the installer on your behalf, backed by the paperwork we already hold from your job. Installers on our panel know we don't let issues drift, and act accordingly.
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Step 04
Underwriter engagement (if needed)
If the installer changes shape or won't act, your independently underwritten workmanship guarantee is still valid, and we help you engage the underwriter directly. The cover you paid for is still yours.
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Step 05
Kept informed until it's closed
You are kept in the loop at every stage until the issue is resolved. Nothing is filed as "done" until you say it is.
Benefits
What you actually get.
Direct line for life
One number, one person, no ticketing portal. Answered every day of the week.
Escalation off your plate
You raise the issue with us once. We take it to the installer | you don't sit on hold.
Independently underwritten guarantees
Your workmanship guarantee is valid even if the installer changes shape. We help you engage the underwriter directly if it comes to that.
Paperwork we keep on file
We hold the survey, design, quotes and commissioning paperwork from your job | so we can back an escalation with evidence, not just anecdote.
Small panel discipline
Because our installer panel is deliberately small, they know issues get escalated properly. It changes how they respond to aftercare calls.
No exclusion clauses
There is no fine print on how many aftercare calls you can make. The relationship doesn't have a shelf life.
In detail
The technical bit, in plain English.
What ongoing aftercare actually looks like in practice, and why an independent broker is uniquely positioned to make it work.
What issues actually come up
The common ones are inverter fault lights (most are recoverable in a phone call), SEG export payments that never started (usually an MPAN registration gap), monitoring apps that migrate or fall over, and occasional workmanship claims, a lifted flashing, a dislodged panel clamp, that need the installer back on the roof.
How escalation actually works
Because our installer panel is small and we bring them repeat business, they take escalation from us seriously. That leverage doesn't exist if you're one of thousands of past customers on a marketplace. It's one of the quiet reasons an independent broker is worth having in the middle.
When the installer isn't cooperating
If an installer stalls or changes shape, the independently underwritten workmanship guarantee still applies. We help you engage the underwriter directly, with the paperwork already in order. You are not left proving your case from scratch.
What aftercare doesn't cover
We are honest about the boundary. Manufacturer defects on panels or inverters go through the manufacturer's warranty (we help you file it). Insurance claims for storm or fire damage go through your household insurer (we help you scope the claim). But the coordination and chasing sit with us either way.
Straight answers
Support After Installation, the questions homeowners actually ask.
Can't see your question? Speak directly to us, no call-centre script and no pressure to book.
Yes, there is no expiry date and no cap on calls. If we brokered your job, you keep our number for as long as the system is on your roof.
Related services
Often paired with support after installation.
Free Solar Suitability Consultation
A 10–20 minute conversation about your home, electricity use and what you want solar to achieve. You will not be asked to make a decision during the call.
Learn more
Compare Suitable Installer Proposals
Where suitable, we obtain comparable proposals from a small number of installers selected for your property, location and system requirements.
Learn more
Solar Panels
Find out whether solar is worthwhile for your home, how many panels will fit and what the system could realistically generate.
Learn more
Ready when you are
The number you keep long after the panels are on.
Aftercare is included, indefinite, and answered by our specialist personally. It's how a broker earns your trust for a decade, not a week.
MCS-vetted installers · £1M Public Liability · Independently underwritten guarantees