--- title: "Ongoing Solar Aftercare & Support | Independent Broker Devon & Somerset" description: "We don't disappear after installation. Keep our direct number long-term and get help escalating any aftercare issue with your installer, whenever it comes up. 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Keep our direct number long-term and get help escalating any aftercare issue with your installer, whenever it comes up. Devon & Somerset.", "url": "https://thesolarbroker.co.uk/services/aftercare-support" }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "Is aftercare really unlimited and indefinite?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, there is no expiry date and no cap on calls. If we brokered your job, you keep our number for as long as the system is on your roof." } }, { "@type": "Question", "name": "What if I didn't buy through you originally?", "acceptedAnswer": { "@type": "Answer", "text": "Where capacity allows, we'll still take the call and give an independent second opinion. We may not have the paperwork on file, but we can usually point you to the right escalation route." } }, { "@type": "Question", "name": "Does aftercare cost anything?", "acceptedAnswer": { "@type": "Answer", "text": "No. Aftercare is part of the broker relationship and you never pay us, at installation or afterwards." } }, { "@type": "Question", "name": "What happens if my installer goes out of business?", "acceptedAnswer": { "@type": "Answer", "text": "Your independently underwritten workmanship guarantee is still valid, that's the whole point of it being independently underwritten. We help you engage the underwriter directly with the paperwork already in order." } }, { "@type": "Question", "name": "How quickly are aftercare calls returned?", "acceptedAnswer": { "@type": "Answer", "text": "Same day, most days. The phone is answered every day of the week. Urgent issues (no generation, tripped fuse) are prioritised." } }, { "@type": "Question", "name": "Do you handle manufacturer warranty claims on panels and inverters?", "acceptedAnswer": { "@type": "Answer", "text": "The claim itself goes through the manufacturer, but we help you file it, provide the commissioning paperwork, and chase the outcome so it doesn't stall." } }, { "@type": "Question", "name": "What if the installer disputes the issue?", "acceptedAnswer": { "@type": "Answer", "text": "That's exactly where an independent broker earns its keep. We escalate formally on your behalf, with the paperwork from your job, and, where needed, engage the underwriter or an independent inspector." } }, { "@type": "Question", "name": "Do you help with export payment (SEG) issues?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Missing or wrong SEG payments almost always trace back to an MPAN registration issue with the supplier. We help you get it corrected." } } ] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "/" }, { "@type": "ListItem", "position": 2, "name": "Services", "item": "/services" }, { "@type": "ListItem", "position": 3, "name": "Support After Installation", "item": "https://thesolarbroker.co.uk/services/aftercare-support" } ] } ] --- Independent by design · Devon & Somerset · Available 24/7 [hello@thesolarbroker.co.uk](mailto:hello@thesolarbroker.co.uk)[0800 870 8003](tel:+448008708003) [![The Solar Broker](/assets/logo-DoooI4Gt.png)](/) [Home](/) Services [ Solar Panels Find out whether solar is worthwhile for your home, how many panels will fit and what the system could realistically generate. ](/services/solar-panels)[ Battery Storage We calculate whether a battery is likely to improve your savings, resilience or use of cheaper overnight electricity, rather than adding one automatically. ](/services/battery-storage)[ EV Chargers Choose a charger that works with your vehicle, electricity supply, solar system and future plans. ](/services/ev-chargers)[ Backup Power & Energy Independence Explore systems designed to keep selected circuits running during a power cut and reduce your reliance on peak-rate electricity. ](/services/gateway-backup-power)[ Drone Surveys Your roof is inspected and measured before we recommend a system, helping avoid unsuitable layouts, overlooked shading and unrealistic generation estimates. ](/services/drone-surveys)[ Free Solar Suitability Consultation A 10–20 minute conversation about your home, electricity use and what you want solar to achieve. You will not be asked to make a decision during the call. ](/services/consultation)[ Grants & Funding Guidance We explain the funding, VAT, export and finance options that may apply to your circumstances, without suggesting that everyone will qualify. ](/services/grants-funding)[ Compare Suitable Installer Proposals Where suitable, we obtain comparable proposals from a small number of installers selected for your property, location and system requirements. ](/services/quote-comparison)[ Support After Installation We don't disappear after install. You keep our direct number and we step in to resolve any aftercare issue with the installer, whenever it comes up. ](/services/aftercare-support) Areas EX · Exeter Postcode [Exeter](/service-areas/exeter)[Exmouth](/service-areas/exmouth)[Barnstaple](/service-areas/barnstaple)[Surrounding Areas](/service-areas/ex-surrounding-areas) TQ · Torquay Postcode [Torquay](/service-areas/torquay)[Newton Abbot](/service-areas/newton-abbot)[Paignton](/service-areas/paignton)[Surrounding Areas](/service-areas/tq-surrounding-areas) TA · Taunton Postcode [Taunton](/service-areas/taunton)[Bridgwater](/service-areas/bridgwater)[Yeovil](/service-areas/yeovil)[Surrounding Areas](/service-areas/ta-surrounding-areas) PL · Plymouth Postcode [Plymouth](/service-areas/plymouth)[Saltash](/service-areas/saltash)[Tavistock](/service-areas/tavistock)[Surrounding Areas](/service-areas/pl-surrounding-areas) Our Work [Our Work](/our-work)[Case Study](/case-study) About [About](/about)[Reviews](/reviews) [Contact](/contact) [0800 870 8003 ](tel:+448008708003)[Book your free consultation](/book) 1. [Home ](/) 2. [Services](/services) 3. Support After Installation ![Desk with a smartphone showing a call screen on a notebook beside a cup of tea and a small model house with a solar panel, representing long-term aftercare and installer support](/__l5e/assets-v1/63443ddf-2bf9-4af3-906d-21cffb9f25ff/aftercare-hero.jpg) Aftercare & Support · Devon & Somerset # Solar Aftercare That Doesn't Disappear. We Stay Reachable, Indefinitely. One Direct Number For Life. Most solar salespeople have moved companies by the time your inverter fault light comes on. we stay reachable long after the panels are on the roof, you keep our direct number, and we step in to help resolve any aftercare issue with your installer, whenever it comes up. [Book your free consultation](/book) [Call 0800 870 8003](tel:+448008708003) Direct number for life · Independent escalation with your installer · Independently underwritten guarantees · Phone answered 24/7 Direct line to our team, indefinitely Independent escalation with installers Independently underwritten guarantees MCS-vetted installer panel £1M Public Liability · DBS Certified The service ## Support After Installation, what it is, who it is for, and why professional advice matters. Aftercare is where most solar journeys quietly fall apart. The install is finished, the salesperson has moved on, and when the inverter throws an error or the export payments look wrong, the homeowner is left ringing a general enquiries line. Our job is to make sure that never happens to you. What it is Ongoing, indefinite access to our specialist personally, the same person who advised you before installation. If something goes wrong months or years later, you call us, and we step in to raise it with your installer, chase the paperwork or engage the underwriter of your guarantee. You are not left navigating a service desk on your own. Who it is for Every household who has used us for a solar, battery, EV charger or backup power installation. Also, where capacity allows, homeowners who used another broker or went direct to an installer and now want an independent second opinion on an aftercare issue they can't get resolved. When it makes sense Whenever it comes up. There is no expiry on aftercare access. A customer from eight years ago rang last month; the call was answered the same day. Why a professional An independent broker who stays around after installation is the exception in this industry, not the rule. It only works because the customer relationship is the business, a broker with unhappy five-year customers doesn't get referrals, and referrals are how independent brokers stay independent. What happens if you get it wrong ## The cost of aftercare that quietly evaporates. Most solar aftercare complaints aren't about the installation, they're about what happens when nobody answers the phone afterwards. Risks of getting it wrong - An inverter fault that sits unresolved for months while the installer stalls. - Export payments never arriving because nobody registered the MPAN correctly. - A workmanship guarantee that turns out to expire the moment the installer changes name. - A monitoring app that goes silent and no clear path back to whoever fitted it. Common homeowner mistakes - Assuming aftercare is built in, usually it isn't, or it's built into a warranty that only the installer can enforce. - Losing the paperwork, and with it any leverage when something goes wrong two years later. - Waiting until the small issue is a big one before raising it. - Trusting a salesperson's business card that has almost certainly been superseded. Our process ## How we handle support after installation, step by step. 1. Step 01 ### Your direct number After your installation, you keep our direct line. Not a general enquiries line, not a ticketing portal, our line, answered personally by our team, every day of the week. 2. Step 02 ### Something's not right You call, text or email. We ask the right diagnostic questions and, where it's an installer issue, take the escalation off your plate immediately. 3. Step 03 ### Escalation with the installer We raise it formally with the installer on your behalf, backed by the paperwork we already hold from your job. Installers on our panel know we don't let issues drift, and act accordingly. 4. Step 04 ### Underwriter engagement (if needed) If the installer changes shape or won't act, your independently underwritten workmanship guarantee is still valid, and we help you engage the underwriter directly. The cover you paid for is still yours. 5. Step 05 ### Kept informed until it's closed You are kept in the loop at every stage until the issue is resolved. Nothing is filed as "done" until you say it is. Benefits ## What you actually get. ### Direct line for life One number, one person, no ticketing portal. Answered every day of the week. ### Escalation off your plate You raise the issue with us once. We take it to the installer | you don't sit on hold. ### Independently underwritten guarantees Your workmanship guarantee is valid even if the installer changes shape. We help you engage the underwriter directly if it comes to that. ### Paperwork we keep on file We hold the survey, design, quotes and commissioning paperwork from your job | so we can back an escalation with evidence, not just anecdote. ### Small panel discipline Because our installer panel is deliberately small, they know issues get escalated properly. It changes how they respond to aftercare calls. ### No exclusion clauses There is no fine print on how many aftercare calls you can make. The relationship doesn't have a shelf life. In detail ## The technical bit, in plain English. What ongoing aftercare actually looks like in practice, and why an independent broker is uniquely positioned to make it work. ### The customer from eight years ago Aftercare only means anything if it survives eight, ten, fifteen years. A customer from 2018 rang recently about a monitoring app change and got a same-day answer. That's the standard, not a slogan, a habit. ### What issues actually come up The common ones are inverter fault lights (most are recoverable in a phone call), SEG export payments that never started (usually an MPAN registration gap), monitoring apps that migrate or fall over, and occasional workmanship claims, a lifted flashing, a dislodged panel clamp, that need the installer back on the roof. ### How escalation actually works Because our installer panel is small and we bring them repeat business, they take escalation from us seriously. That leverage doesn't exist if you're one of thousands of past customers on a marketplace. It's one of the quiet reasons an independent broker is worth having in the middle. ### When the installer isn't cooperating If an installer stalls or changes shape, the independently underwritten workmanship guarantee still applies. We help you engage the underwriter directly, with the paperwork already in order. You are not left proving your case from scratch. ### What aftercare doesn't cover We are honest about the boundary. Manufacturer defects on panels or inverters go through the manufacturer's warranty (we help you file it). Insurance claims for storm or fire damage go through your household insurer (we help you scope the claim). But the coordination and chasing sit with us either way. Straight answers ## Support After Installation, the questions homeowners actually ask. Can't see your question? Speak directly to us, no call-centre script and no pressure to book. [Call 0800 870 8003](tel:+448008708003)[Book your free consultation](/book) ### Is aftercare really unlimited and indefinite? Yes, there is no expiry date and no cap on calls. If we brokered your job, you keep our number for as long as the system is on your roof. ### What if I didn't buy through you originally? ### Does aftercare cost anything? ### What happens if my installer goes out of business? ### How quickly are aftercare calls returned? ### Do you handle manufacturer warranty claims on panels and inverters? ### What if the installer disputes the issue? ### Do you help with export payment (SEG) issues? Related services ## Often paired with support after installation. [ ### Free Solar Suitability Consultation A 10–20 minute conversation about your home, electricity use and what you want solar to achieve. You will not be asked to make a decision during the call. Learn more ](/services/consultation)[ ### Compare Suitable Installer Proposals Where suitable, we obtain comparable proposals from a small number of installers selected for your property, location and system requirements. Learn more ](/services/quote-comparison)[ ### Solar Panels Find out whether solar is worthwhile for your home, how many panels will fit and what the system could realistically generate. Learn more ](/services/solar-panels) Or return to the [homepage](/), browse [all services](/services), or [call us on 0800 870 8003](tel:+448008708003). Ready when you are ## The number you keep long after the panels are on. Aftercare is included, indefinite, and answered by our specialist personally. It's how a broker earns your trust for a decade, not a week. MCS-vetted installers · £1M Public Liability · Independently underwritten guarantees [Book your free consultation](/book) [0800 870 8003](tel:+448008708003) ![The Solar Broker](/assets/logo-DoooI4Gt.png) Independent solar advice for homeowners across Devon, Somerset and south-east Cornwall. You pay us nothing; every installer pays the same fixed fee if you choose to proceed. Based in Topsham, Exeter, and covering homes across the stated EX, TQ, TA and PL postcode areas. Not sure whether your postcode is included? Call us and we will confirm before you book. [0800 870 8003](tel:+448008708003) [hello@thesolarbroker.co.uk](mailto:hello@thesolarbroker.co.uk) Ann's Platt, Topsham, Exeter EX3 0DB Services [Solar Panels](/services/solar-panels)[Battery Storage](/services/battery-storage)[EV Chargers](/services/ev-chargers)[Backup Power & Energy Independence](/services/gateway-backup-power)[Drone Surveys](/services/drone-surveys)[Free Solar Suitability Consultation](/services/consultation)[Grants & Funding Guidance](/services/grants-funding)[Compare Suitable Installer Proposals](/services/quote-comparison)[Support After Installation](/services/aftercare-support) Service Areas [EX, Exeter](/service-areas/exeter)[EX, Exmouth](/service-areas/exmouth)[EX, Barnstaple](/service-areas/barnstaple)[EX, Surrounding Areas](/service-areas/ex-surrounding-areas)[TQ, Torquay](/service-areas/torquay)[TQ, Newton Abbot](/service-areas/newton-abbot)[TQ, Paignton](/service-areas/paignton)[TQ, Surrounding Areas](/service-areas/tq-surrounding-areas)[TA, Taunton](/service-areas/taunton)[TA, Bridgwater](/service-areas/bridgwater)[TA, Yeovil](/service-areas/yeovil)[TA, Surrounding Areas](/service-areas/ta-surrounding-areas)[PL, Plymouth](/service-areas/plymouth)[PL, Saltash](/service-areas/saltash)[PL, Tavistock](/service-areas/tavistock)[PL, Surrounding Areas](/service-areas/pl-surrounding-areas) Company [About us](/about)[Accreditations](/accreditations)[How we compare](/comparison)[Our Work](/our-work)[Reviews](/reviews)[Contact](/contact) Legal [Privacy Policy](/privacy-policy)[Terms & Conditions](/terms-conditions)[Complaints Procedure](/complaints)[Cookie Policy](/cookie-policy) © 2026 The Solar Broker. All rights reserved. £1 million Public Liability · DBS Certified · Installers registered with EPVS [Call](tel:+448008708003)[Book your free consultation](/book)